E-mail: rg. This could be done by using an explanation, empathy for the listener, and praise for the listener, an apology for the consequence for the listener or a compromise that is favorable to both people.
Communicators often participate simultaneously sending, receiving and interpreting. Thessaloniki: University Studio Press; The nurse should try to eliminate misunderstandings in the conversations by checking meaning with the patient.
Be Flexible Every person has a preferred method of communicating, whether in-person, by phone or via the internet. Use the body language that indicates your interest and concern. This non-verbal communication is expressed by facial expressions, gestures, posture and physical barriers such as distance from the interlocutor Maintaining a low-authority profile The nurse must strive to maintain a low-authority profile at the beginning of the conversation.
This will happen if the conversation is held in appropriate conditions. Archives of Hellenic Medicine. Assertiveness helps to enhance relationships, avoid power games and is a vehicle for clear outcomes.
Learning to communicate at the level of the listener, whether a patient, caregiver, or another nurse or healthcare provider, is a crucial concept. Acad Emerg Med.